Szolgáltatási feltételek
GENERAL TERMS AND CONDITIONS
INTRODUCTORY PROVISIONSThese General Terms and Conditions (hereinafter referred to as the “T&Cs”) are issued by the merchant – the company: Business name: Hravá školka s.r.o. Registered office: Antala Staška 1859/34 (hereinafter referred to as the “merchant” or the “e-shop operator”). For the avoidance of doubt, the merchant acts in these T&Cs as the seller. A consumer is a natural person recorded in the electronic database of the merchant who, in contractual relations with the merchant, acts on the side of the ordering party or the buyer (hereinafter referred to as the “Consumer”). For the avoidance of doubt, the consumer acts in these T&Cs as the buyer.
A consumer purchase contract is a purchase agreement concluded between the merchant as the seller and the consumer as the buyer, where the subject of the purchase is any movable item, including goods with digital elements, water, gas or electricity sold in a limited volume or specified quantity, even if the item is yet to be manufactured or produced, including according to the consumer’s specifications. The consumer orders goods from the merchant via an order delivered to the merchant through the e-shop, by e-mail or by telephone, thereby submitting a proposal for the conclusion of a contract. The binding acceptance of the order by the merchant is the written or e-mail confirmation of the order by the merchant, from which the intention of the merchant to be bound by the order is evident (hereinafter referred to as the “order confirmation”). Acceptance of the order becomes effective at the moment it is delivered to the consumer. Conclusion of the contract – the contract becomes valid and effective on the date of the binding confirmation of the order by the merchant (hereinafter referred to as the “conclusion of the contract”). The merchant is obliged to inform the consumer about the consumer’s right to withdraw from the contract, including the conditions, time limit and procedure for exercising the right of withdrawal; the merchant shall also provide the consumer with a model withdrawal form in accordance with applicable law. The merchant shall provide the consumer with properly completed information regarding the exercise of the right of withdrawal. Goods are movable items, in particular food supplements and other products, or a shipment or work specified in the order (hereinafter referred to as the “goods”). The place of delivery of the goods is the registered office of the merchant, unless the contracting parties agree otherwise (hereinafter referred to as the “place of delivery”). All orders accepted by the merchant are binding. The consumer may cancel the order until the notification of its acceptance by the merchant is delivered to the consumer. The consumer may cancel the order by phone or e-mail using the contact details provided in these T&Cs or on the merchant’s website. In the event of an obvious technical error on the part of the merchant in stating the price of the goods in the online store or during the ordering process, the merchant is not obliged to deliver the goods to the consumer at such clearly incorrect price, even if the consumer has received an automatic order confirmation. The merchant shall inform the consumer of the error without undue delay and send a revised offer to the consumer’s e-mail address. The revised offer shall be considered a new proposal for a purchase contract, and the purchase contract shall be concluded upon confirmation of acceptance by the consumer. The merchant reserves the right to cancel the order of goods if it is unable to deliver them due to unavailability (out of stock, withdrawal from offer, etc.), or if despite all efforts the merchant is unable to deliver the goods within the agreed time or price, or if the procurement of the goods would cause the merchant disproportionate difficulties or expenses in relation to the value of the ordered goods. Such cancellation of the order, i.e. withdrawal from the contract, may only be exercised if no agreement on substitute performance has been reached with the consumer. The merchant is obliged to inform the consumer of the cancellation without delay, by phone or e-mail. If the consumer has already paid the purchase price or part thereof, the merchant undertakes to refund the full amount within 14 days to the account from which the payment was made, unless otherwise agreed. The merchant operates an e-shop on the website (to be completed – CZ domain) (hereinafter referred to as the “website”), enabling third parties (hereinafter referred to as “consumers”) to order goods offered by the merchant for sale. The purchase contract for specific goods is concluded between the merchant and the consumer under the conditions set out in these T&Cs. Legal relationships between the merchant and the consumer arising from the purchase, delivery of goods and complaints regarding defects shall primarily be governed by these T&Cs, or by a contract between the merchant and the consumer if concluded in written form, and subsequently, unless otherwise provided in these T&Cs, by the legal regulations of the Czech Republic. These T&Cs also govern the rights and obligations of the parties up to the moment of conclusion of the purchase contract, in particular with regard to the conclusion of the contract itself. c) d) e) f) II. g) h) i) j) k) III. REVIEW SYSTEM, QUESTION SYSTEM, RECOMMENDATION SYSTEMS (ADDITIONAL INFORMATION OBLIGATIONS) The sale of goods in the online store is intended exclusively for consumers who purchase goods solely outside the scope of their business activity or profession, and who are not considered taxable persons for the purposes of value added tax. The rights arising from these T&Cs belong exclusively to consumers. These T&Cs therefore do not apply to cases where a person intending to purchase goods from the merchant acts within the scope of their business activity or profession. The consumer has the option on the homepage (to be completed – website) to select goods offered by the merchant, which are divided into individual categories. The consumer may choose goods according to their preferred category. Search is carried out within the individual categories mentioned above, which the consumer selects according to their own preference. The order of goods within a particular category is not determined. The merchant uses the following recommendation systems: Best-selling goods (category profiles) – These goods have the best performance within the relevant category. The merchant takes into account the number of sales – recent sales are more important than those made in the distant past. The categories shown to consumers are selected based on purchase history or, if the consumer is newly registered, based on the goods they have already viewed. Top-rated goods – These goods are rated the highest by consumers. Simreco (Similar goods) – The displayed goods are very similar to the goods currently viewed by the consumer. Goods may be similar for two reasons: either they have been viewed together by several consumers within the same session, or they are similar due to having a similar name, description or other comparable characteristics. Automated processes (e.g. machine learning) and human review are used to examine and modify the content of the website (to be completed). The merchant provides consumers with a review system through which they can rate purchased goods. Each consumer submitting a review is obliged to: · provide only information corresponding to reality; The merchant may remove content if there are indications of a breach of these General Terms and Conditions, the rights of third parties or other applicable legal regulations. The operator of the online marketplace also reserves the right to remove non-useful content. Content shall not be considered useful if: · it does not relate to the purchased goods; By using the review system and/or question system and providing content, the consumer grants the merchant a free, non-exclusive right to use, reproduce, publish, make available and modify such content anywhere on the merchant’s e-shop and across all other media, including the right to grant licences to third parties and the right to use the name provided by the consumer in connection with such content. The consumer warrants that they own all rights to the content they have created or otherwise have the right to use such content, and that at the time of providing the content: · the content is free from defects; The consumer assumes responsibility for all claims that may be asserted against the merchant by third parties in connection with the content provided by the consumer. This shall not apply only if the merchant fails to remove such content within a reasonable period after being notified of its unlawfulness. IV. DELIVERY TERMS The goods are deemed delivered on the day they are received by the consumer. If the transport is arranged by the merchant according to the consumer’s order, the goods are considered delivered at the moment they are handed over to the consumer by the carrier. The consumer confirms receipt of the goods to the carrier, usually on a delivery note, and from that moment the consumer may effectively dispose of the goods. The risk of damage to the goods passes from the merchant to the consumer upon receipt of the goods by the consumer at the place specified by the consumer in the order. If the goods are transported by a third party – a carrier, the risk of damage passes from the merchant to the consumer at the moment the goods are handed over to the consumer. Damage to the goods that occurs after the risk has passed to the consumer does not affect the consumer’s obligation to pay the agreed purchase price. Orders are fulfilled within a period of 5 to approximately 30 working days. The delivery time is always indicative. When cooperating with shipping companies, it is necessary to add 1–2 days to the delivery period, as specified on the websites of the shipping companies. If the consumer selects payment on delivery, a cash-on-delivery fee of CZK 39 including VAT will be automatically added. This fee is stated separately in the order summary. The merchant is obliged to state the estimated delivery time for each product. If, after accepting the order, the merchant is unable to meet the declared delivery time, the merchant shall inform the consumer without undue delay of the temporary unavailability of the ordered goods. If the consumer expresses disagreement with the extended delivery period, either in writing or by telephone, the consumer has the right to cancel the order without any penalties. If the merchant fails to deliver the goods on time, the consumer may withdraw from the contract without granting an additional reasonable period if a) the merchant has refused to deliver the goods, b) timely delivery was essential in view of all circumstances of the contract, or c) the consumer informed the merchant prior to the conclusion of the contract that timely delivery is of particular importance. After withdrawal from the contract pursuant to paragraph 6, the merchant shall refund to the consumer without undue delay all payments received from the consumer under the contract. If services are ordered by the consumer, then by agreeing to these T&Cs, the consumer expressly agrees that such services may be provided before the expiry of the statutory withdrawal period. V. RETENTION OF TITLE The consumer acknowledges that, pursuant to these T&Cs, the contracting parties have agreed that ownership of the delivered goods shall pass to the consumer only upon full payment of the purchase price. Until such time, the merchant remains the sole owner of the goods and the goods are merely entrusted to the consumer. The consumer is obliged to ensure the effectiveness of this retention of title towards third parties and to inform third parties of the retention of title in an appropriate manner. In the event of a breach of this obligation, the consumer shall be liable to the merchant for any damage incurred. The consumer accepts this method of acquiring ownership of the goods and at the same time declares that they are aware of all legal consequences related to the retention of title. VI. LIABILITY FOR DEFECTS The merchant is liable for defects in the goods in accordance with Sections 2099 to 2117 of Act No. 89/2012 Coll., Civil Code (hereinafter referred to in this section of the T&Cs as the “Act”). The merchant declares that the goods shall: a) be fit for the purpose agreed in the contract and for the purpose for which such goods are normally used, b) be new and retain the characteristics agreed in the contract as well as the characteristics customary with regard to their use. The merchant provides the consumer with a warranty for the delivered goods for a period of 24 months from the date of receipt of the goods at the place specified by the consumer in the order. The consumer is entitled to notify the merchant in writing of hidden defects in the goods without undue delay after discovering such defect. A warranty claim is a claim where it is evident that the damage was not caused by improper or disproportionate handling, meaning: use of the product for purposes other than those intended, application of excessive force to the product, improper assembly, or improper handling of the product. Any identified quantitative deficiencies in the delivered goods must be notified in writing to the merchant by the consumer without undue delay, no later than 3 working days after delivery of the goods. Otherwise, the consumer is only entitled to claim hidden defects. The warranty does not cover mechanical damage to the products or damage caused by improper use or assembly. The warranty does not cover damage to the goods arising, inter alia, in particular from: · defects caused by the consumer The warranty also does not cover damage caused by natural events, natural disasters, violent damage, weather conditions or operation under extreme and unusual conditions. The warranty period is extended by the duration of a justified complaint. If a complaint is resolved within the statutory warranty period by replacing the goods with new goods, the warranty period shall start again from the date the complaint is resolved. If the consumer notifies a defect by a postal shipment which the merchant refuses to accept, the shipment shall be deemed delivered on the date of refusal. The merchant shall provide the consumer with written confirmation of the notification of the defect without undue delay after the defect has been reported. In the confirmation, the merchant shall specify the period within which the defect will be remedied. This period must not exceed 30 days from the date the defect was reported, unless a longer period is justified by objective reasons beyond the merchant’s control. If the merchant refuses liability for defects, the reasons for refusal shall be communicated to the consumer in writing. If the consumer proves the merchant’s liability for the defect by means of an expert opinion or professional statement issued by an accredited, authorised or notified body, the consumer may submit the complaint again and the merchant may not refuse liability; in such case, the obligation to notify the defect within two months from its discovery shall not apply. The merchant shall reimburse the consumer for the costs incurred in obtaining the expert opinion or professional statement. If, prior to the conclusion of the contract, or where the contract is concluded on the basis of an order placed by the consumer, prior to the submission of the order, the merchant informed the consumer that defects may also be reported to another person, the acts or omissions of such person shall, for the purposes of liability for defects, be deemed to be the acts or omissions of the merchant. The complete procedure for handling complaints is set out in the Complaints Procedure, which is available on the merchant’s website. VII. REMEDY OF DEFECTS The consumer has the right to choose the remedy of a defect by replacement of the goods or repair of the goods. The consumer may not choose a method of remedy that is impossible or that, compared to the alternative method, would impose disproportionate costs on the merchant, taking into account all circumstances, in particular the value the goods would have without the defect, the severity of the defect, and whether the alternative method would cause significant inconvenience to the consumer. The merchant may refuse to remedy the defect if neither repair nor replacement is possible or if it would require disproportionate costs, taking into account all circumstances, including those referred to in paragraph 1, second sentence. The merchant shall repair or replace the goods within a reasonable period after the consumer has notified the defect, free of charge, at its own expense, and without causing significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer required them. For the purposes of repair or replacement, the consumer shall hand over or make the goods available to the merchant or to a person designated for handling complaints, based on prior instruction by the merchant. The costs of collecting the goods shall be borne by the merchant. The merchant shall deliver the repaired goods or replacement goods to the consumer at its own expense in the same or a similar manner as the defective goods were originally delivered, unless otherwise agreed by the parties. If the consumer does not take delivery of the goods within six months from the date on which they were to be collected, the merchant may sell the goods. If the goods are of higher value, the merchant shall notify the consumer in advance of the intended sale and provide a reasonable additional period for collection. After the sale, the merchant shall without undue delay pay the consumer the proceeds of the sale, less the costs reasonably incurred for storage and sale, provided the consumer claims their share within a reasonable period specified by the merchant in the notice of the intended sale. The merchant may, at its own expense, destroy the goods if they could not be sold or if the expected proceeds from the sale would not cover even the costs reasonably incurred for storage and the necessary costs of sale. When remedying a defect, the merchant shall ensure the removal of the defective goods and the installation of the repaired or replacement goods if the repair or replacement requires the removal of goods that were installed in accordance with their nature and purpose before the defect appeared. The merchant and the consumer may agree that the removal and installation shall be carried out by the consumer at the merchant’s expense and risk. When remedying a defect by replacing the goods, the merchant is not entitled to compensation for damage caused by normal wear and tear, nor to any payment for the normal use of the goods prior to their replacement. VIII. PRICE REDUCTION AND WITHDRAWAL FROM THE CONTRACT The consumer has the right to a reasonable reduction of the purchase price or may withdraw from the purchase contract without granting an additional reasonable period if a) the merchant has not repaired or replaced the goods, b) the merchant has not repaired or replaced the goods in accordance with paragraphs 4 and 6 of Article VII of these T&Cs, c) the merchant has refused to remedy the defect in accordance with paragraph 2 of Article VII of these T&Cs, d) the goods have the same defect despite repair or replacement, e) the defect is of such a serious nature that it justifies an immediate price reduction or withdrawal from the purchase contract, or f) the merchant has declared, or it is evident from the circumstances, that the defect will not be remedied within a reasonable time or without causing significant inconvenience to the consumer. When assessing the consumer’s right to a price reduction or withdrawal from the contract pursuant to paragraph 1 (d) and (e) of this Article, all circumstances shall be taken into account, in particular the type and value of the goods, the nature and seriousness of the defect, and whether it can reasonably be expected that the consumer would rely on the merchant’s ability to remedy the defect. The price reduction must be proportionate to the difference between the value of the goods as delivered and the value the goods would have if they were free of defects. The consumer may not withdraw from the purchase contract pursuant to paragraph 1 if they contributed to the occurrence of the defect or if the defect is negligible. The burden of proof that the consumer contributed to the defect and that the defect is negligible lies with the merchant. If the contract concerns the purchase of multiple goods, the consumer may withdraw from the contract only in relation to the defective goods. With regard to the remaining goods, the consumer may withdraw from the contract only if it cannot reasonably be expected that they would wish to keep the remaining goods without the defective goods. After withdrawal from the contract or part thereof, the consumer shall return the goods to the merchant at the merchant’s expense. The merchant shall ensure the removal of goods that were installed in accordance with their nature and purpose before the defect appeared. If the merchant fails to remove the goods within a reasonable time, the consumer may arrange for their removal and return at the merchant’s expense and risk. Following withdrawal from the contract, the merchant shall refund the purchase price to the consumer no later than 14 days from the date the goods are returned to the merchant or from the date the consumer proves that the goods have been sent back, whichever occurs earlier. The merchant shall refund the purchase price or grant a price reduction using the same method of payment as used by the consumer, unless the consumer expressly agrees to a different method. All costs associated with the refund shall be borne by the merchant. The merchant is not entitled to compensation for damage caused by normal wear and tear of the goods, nor to any payment for the normal use of the goods prior to withdrawal from the purchase contract. IX. REIMBURSEMENT OF THE MERCHANT’S COSTS If a defect for which the merchant is liable is the result of an act or omission of another person within the same supply chain, including a failure to provide updates for goods with digital elements, the merchant shall have the right to reimbursement from that person for the costs reasonably incurred as a result of the notification of the defect and the exercise of the consumer’s rights arising from liability for defects. XII. CONSUMER WARRANTY The manufacturer or the merchant may provide the consumer with a consumer warranty, under which they undertake to refund the purchase price, replace or repair the sold goods, or provide maintenance beyond the scope of rights arising from liability for defects. The consumer has the right to claim performance under the consumer warranty from the manufacturer or merchant who provided it, under the conditions set out in the warranty certificate or in related advertising available at the time of conclusion of the purchase contract or prior to its conclusion. If the manufacturer provides a consumer warranty for the lifetime of the goods, the consumer shall, for the duration of such warranty, have the right to have defects remedied by the manufacturer, unless more favourable conditions are provided within the warranty. The manufacturer or merchant who has provided a consumer warranty shall provide the consumer with a warranty certificate on a durable medium no later than at the time of delivery of the goods, in Czech language or, with the consumer’s consent, in another language. The manufacturer or merchant shall clearly and comprehensibly state in the warranty certificate all legally required particulars, including the name and surname, business name or title of the warranty provider, its registered office or place of business, identification of the goods covered by the warranty, the terms of the warranty, and the procedure the consumer must follow to exercise their rights under the warranty, as well as a statement that the consumer has rights arising from liability for defects under Act No. 89/2012 Coll., Civil Code, as amended, which are not affected by the consumer warranty. Failure by the manufacturer or merchant to comply with the obligation under paragraph 3 shall not affect the validity of the consumer warranty. If the conditions of the consumer warranty set out in related advertising are more favourable to the consumer than those in the warranty certificate, the conditions stated in the advertising shall apply. This shall not apply if the manufacturer or merchant who provided the consumer warranty aligned the advertising with the warranty certificate prior to the conclusion of the contract with the consumer, in the same or a similar manner as the advertising was carried out. XIII. THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT As a consumer, you have the right to withdraw from the purchase contract without giving any reason: · within 14 days from the date of conclusion of the contract, · within 30 days from the date of conclusion of the contract in the case of an unsolicited visit or in connection with it, or during or in connection with a sales event. The merchant is obliged to inform the consumer about the right to withdraw from the contract, the conditions, time limits and procedure for exercising this right; the merchant shall also provide the consumer with a model withdrawal form in accordance with the applicable provisions of Act No. 89/2012 Coll., Civil Code, as amended. If the merchant provides the consumer with information about the right to withdraw from the contract under paragraph 1 only subsequently, but no later than within 12 months from the start of the withdrawal period, the consumer may withdraw from the contract: a) within 14 days from the date on which the merchant additionally fulfilled the information obligation, b) within 30 days in the cases specified above. If the merchant fails to provide this information even within 12 months, the consumer may withdraw from the contract within 12 months after the expiry of the original withdrawal period. To exercise the right of withdrawal, the consumer must inform the merchant of their decision by means of a clear statement sent to the merchant’s registered address. The consumer may use the withdrawal form. 5. The withdrawal period is deemed to be observed if the notification is sent before its expiry. The consumer must return the goods within 14 days from withdrawal. The consumer shall bear the direct costs of returning the goods. The consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The merchant shall confirm receipt of the withdrawal without undue delay. The burden of proof regarding the exercise of the right of withdrawal lies with the consumer. Withdrawal also applies to any ancillary contracts. An ancillary contract means any contract related to the main contract. The consumer may withdraw only in relation to specific goods. Withdrawal from the contract is not possible in the case of: · services after full performance, Notwithstanding the above, the merchant provides the consumer, beyond its legal obligations, with a voluntary option to return goods even if the protective packaging has been opened, but only in respect of the first package of the purchased goods. In such a case, the consumer is entitled to a refund of the purchase price for one opened package, provided that the goods are returned in a reasonable quantity and condition allowing assessment of their use. This option does not apply to additional packages of the same product. XIV. RIGHTS AND OBLIGATIONS OF THE MERCHANT AFTER THE CONSUMER WITHDRAWS FROM A DISTANCE CONTRACT OR AN OFF-PREMISES CONTRACT The merchant shall, within 14 days from the date of receipt of the notice of withdrawal from the contract, refund to the consumer all payments received from the consumer under or in connection with the distance contract, the off-premises contract or any ancillary contract, including the costs of delivery, shipping, postage and other fees. The refund for the purchased goods shall be made only after the returned goods have been delivered to the merchant’s registered address specified in the header of this document or after the consumer provides proof of having sent the goods back, whichever occurs first. The refund shall be made using the same payment method as used by the consumer, unless the consumer expressly agrees to a different method, without any additional fees. The merchant shall refund payments to the consumer only to the extent corresponding to the part of the contract from which the consumer has withdrawn, if the consumer has not withdrawn from the entire contract. The merchant may not charge the consumer any additional costs related to delivery, shipping, postage or other fees. The merchant is not obliged to reimburse additional costs if the consumer has expressly chosen a method of delivery other than the least expensive standard delivery method offered by the merchant. Additional costs shall mean the difference between the delivery costs chosen by the consumer and the costs of the least expensive standard delivery method. The merchant may not require the consumer to pay for services if: · the merchant has not provided the consumer with the information required under the applicable provisions of Act No. 89/2012 Coll., Civil Code, as amended, or · the consumer has not expressly consented to the commencement of the provision of the service. The merchant is not obliged to refund payments to the consumer before the goods have been returned or before the consumer has provided proof that the goods have been sent back, unless the merchant proposes to collect the goods in person or through a person designated by the merchant. The merchant shall refund payments using the same method of payment as used by the consumer, unless the consumer expressly agrees to a different method, provided that no additional fees are charged to the consumer.
The merchant shall arrange for the collection of the goods at its own expense within the period referred to in paragraph 1 if, under an off-premises contract, the goods were delivered to the consumer’s home at the time of the conclusion of the contract and, due to their nature, cannot be returned by post. Beyond its statutory obligations, the merchant allows the consumer to withdraw from the contract without giving any reason within a period of 14 days. The withdrawal period shall expire 14 days from the day on which the consumer or a third party designated by the consumer, other than the carrier, takes possession of the goods. For the calculation of deadlines and the rights and obligations of the consumer and the merchant in case of withdrawal, paragraphs 1 to 7 of this Article shall apply accordingly. XV. ALTERNATIVE DISPUTE RESOLUTION The purpose of this section of the T&Cs is to inform the consumer about the possibility and conditions of alternative dispute resolution between the merchant and the consumer. Alternative dispute resolution is a procedure carried out by an ADR entity with the aim of reaching an amicable settlement of a dispute between the parties, i.e. between the merchant and the consumer. The consumer may resolve a dispute with the merchant through alternative dispute resolution. The competent ADR authority, within the meaning of generally binding legal regulations, is the Czech Trade Inspection Authority, which the consumer may contact, or another entity listed in the register of ADR entities maintained by the Ministry of Industry and Trade of the Czech Republic. A consumer organisation may, on the basis of a power of attorney, represent the consumer in out-of-court dispute resolution or in proceedings before public authorities. A consumer organisation that does not act as an ADR entity may, with the consent of both parties, facilitate an independent out-of-court resolution of the consumer dispute in accordance with its own rules. The consumer may obtain information about the conditions of alternative dispute resolution on the website of the Czech Trade Inspection Authority: https://www.coi.cz/informace-o-adr/ Contact details: Czech Trade Inspection Authority Email for electronic submissions: adr@coi.cz The consumer may also resolve disputes through the ODR platform. More information is available at: https://ec.europa.eu/consumers/odr/ XVI. FINAL PROVISIONS Relations not governed by these T&Cs shall be subject to the relevant provisions of: · Act No. 89/2012 Coll., Civil Code, as amended, · Act No. 634/1992 Coll., on Consumer Protection, as amended, · Act No. 480/2004 Coll., on Certain Information Society Services, as amended. The merchant is entitled to unilaterally amend these T&Cs at any time. The changes shall become effective upon publication of the new version of the T&Cs on the website. If the consumer does not agree with the changes, they are entitled to cancel their account in the e-shop at any time. Any provisions agreed individually in the contract shall prevail over these T&Cs. These T&Cs shall become valid and effective as of 1 July 2024.
📄 INFORMATION ON THE EXERCISE OF THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT
1. Right of withdrawalYou have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or email) to the following address: To meet the withdrawal deadline, it is sufficient for you to send your communication before the withdrawal period has expired. 2. Effects of withdrawalIf you withdraw from this contract, we shall reimburse to you all payments received from you in connection with the contract, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will carry out the reimbursement without undue delay, and not later than 14 days from the day we receive your notification of withdrawal from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever occurs first. Please send back the goods or hand them over to us at: without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. |
